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Questions
We've
tried to answer the most common questions you have. If you have any
further questions, please don't hesitate to email us. We always
respond back, often within hours. Email us at
How long does it take to get my order?
Where do I send my photos?
What can I customize on my wrappers?
Do I have to buy candy from you?
How do I wrap the candy myself?
Can I choose the font used on the wrappers?
What type of printer and paper is
used?
Do you accept credit cards?
What is the cost?
What candy do you offer with the wrappers?
How do I place an order?
Is there a minimum I must order?
What is your refund policy?
What if there is
an error on the order I received?
What
is your cancellation policy?
What is your privacy policy?
What is the status of my order?
Do you collect sales tax?
What are your site terms &
conditions?
Shipping is separate from the time it
takes to us to create your order. Shipping cost is calculated based on the
weight of the item and your zip code. The shopping cart will charge
shipping based on UPS rates. When your order ships, you will be provided with a
UPS tracking number.
Orders take approximately 2 weeks to
create with the exception of the item below. Rush orders may be available for an extra
charge - please contact us to see if we can get your order to you in time.
In-stock lollipops, gumballs and candy sticks take
2 weeks to create however, made to order lollipops, gumballs and candy sticks
take 3-4 weeks to make (ex: personalized lollipops)
Any questions we may have regarding an
order you have placed will be emailed to you so please regularly monitor your
emails (and junk mail folder) in case we do have questions.
On the order form, you will select either by mail or email. We
cannot accept copyright photos without a copyright release.
If by email, please send as an
attached .jpg file. Send one taken at the highest possible resolution.
Don't crop your photo, we'll do that here. Email to
If you select by mail, after your order is received, we will email you
the address to send the photo(s). All photos will be returned separately
from you order so as not to damage your photo.
You can choose any wording for the front and back, as well as color and font. No
extra charge. On
the order form, you can enter your choices or choose to keep your wrappers the
same as the example (of course with your specific name or date - whatever
applies to your order).
Please
note, the colors as well as brightness or darkness or colors you see on your
screen may differ from the actual colors. The settings, quality, and
calibration of your monitor determine the variation.
You can buy from us either just wrappers or wrappers over candy. In 70+
degree weather we suggest purchasing wrappers only and buying the candy
yourself.
If you purchase wrappers only from us, just take the wrapper and place it
over the candy bar you purchased. Leave the original wrapper on.
Then just use either a glue stick or a small piece of scotch tape to put
your wrapper on.
If you purchase foil, put the foil on
first and wrap the candy bar like a present. You won't need tape.
Put the personalized wrapper over top of the foil as above.
Absolutely, you will select your font on the order form or leave the font the
same as the example. Click here to view our fonts.
You can also choose your colors.
We use a laser printer on high quality glossy paper.
Yes, we accept Visa, MasterCard, Discover and American Express. Credit card information is
collected over a 128-bit encrypted server, the highest standard in internet
security.
We also can accept paypal. This choice is available
within the shopping cart when selecting your payment choice
Click here to see our pricing
Click here to see our candy
selection
Just choose and remember the
name of the design you are
interested in and follow the online order form. Step by step
instructions are given on the order form. If you are concerned that we
won't understand your instructions, please email us to go over your order. We
are happy to help.
You can email us your
order and we can invoice you. The invoice will give you the option to pay
by check or credit card over a secure server. You also can pay by PayPal
if that is your preference. Please don't email us your credit card information
as email is not secure. We do require payment before finishing designing your
product. Payment by check will only work if you have 3-4 weeks before you
need your order as we need to wait for the check to clear before beginning your
order. We require your wording and instructions in written
form - fax, email, mail, or online shopping cart. This is to reduce errors.
Yes, it depends on the item
ordered. The minimum quantity for each item is listed on the pricing
list.
Products that are personalized can't be returned for
a refund. If we make an error on your order, we will quickly replace your
product free. We will ship whatever method needed at our cost to make sure
your order gets to you on time. If you make an error on your order, we will replace your
order at a discount (discount varies depending on product ordered).
Shipping costs for the reprint will be your responsibility. Please contact
within 3 days of product receipt (or sooner depending on your date needed) so
that there is time to correct any problems or errors Please note, the colors as well as
brightness or darkness or colors you see on your screen may differ from the
actual colors. The settings, quality, and calibration of your monitor determine
the variation.
If an order arrives damaged (other than melting issues), we
must be notified within 3 business days of you receiving the package. This
is a requirement of the shipping carrier. You must keep your original box and
packaging as the shipping carrier may need to inspect.
Please email us immediately at
If we make an error on your order, we will quickly replace your
product free. We will ship whatever method needed at our cost to make sure
your order gets to you on time. If there is no time to get a reprint to you, we
will refund the full cost of your order. If you make an error on your order, we will replace your
order at a discount (discount varies depending on product ordered).
Shipping costs for the reprint will be your responsibility. Please contact
within 3 days of product receipt (or sooner depending on your date needed) so
that there is time to correct any problems or errors Please note, the colors as well as
brightness or darkness or colors you see on your screen may differ from the
actual colors. The settings, quality, and calibration of your monitor determine
the variation.
If an order arrives damaged (other than melting issues), we
must be notified within 3 business days of you receiving the package. This
is a requirement of the shipping carrier. You must keep your original box and
packaging as the shipping carrier may need to inspect.
If an order is cancelled before any work
is done (an immediate cancellation), then there is no cancellation charge.
If an order is cancelled after we have begun work but before printing, there
will be a cancellation charge. The cancellation charge is $5 for a
non-photo order and $10.25 if we've already worked on your photo. If an order is cancelled after printing but
before shipping, then we can only refund the shipping charges. There is no
cancellation after shipping.
Your privacy is respected. We do not ever send you
unsolicited emails - no spam (we don't like it either). We never sell our customer list. Cookies
are used just to make the shopping cart run but no other information is
collected or viewed.
All personal information provided to us when you order (name,
address, phone number, email address and credit card) will only be used to fill
your order.
The time frame listed on the website of 2 weeks before you
order is shipped is pretty accurate. You will always receive an emailed
UPS tracking number when your order is shipped.
We do try to prioritize orders whose events are coming up
quickly so if it has been two weeks since you ordered but your event is still
quite awhile away, please be patient it may take an extra week or so.
If it has been two weeks and your event is this weekend coming
up, please send us an email.
Orders shipped to New Jersey are charged a 6% sales tax and
Orders shipped to Ohio are charged a 7% sales tax
You can view our site terms and conditions by
clicking here
All terms & conditions contained on this
website apply to all orders submitted
whether you have actually read the information or not or whether verbally
expressed or not.
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